Coronavirus (COVID-19) Infection Prevention & Control Policy
Pebble Health and Beauty
All of us have been affected by the coronavirus (COVID-19) pandemic. We have taken this down time to make sure we are adhering to the highest level of hygiene following COVID-19 and want all our clients to feel safe with us in the salon.
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, Kerry has completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a some changes in the way that we operate that you will notice when you next visit and have added to our extensive cleaning regime.
If I or any of our staff feel ill or have symptoms of C0VlD-19, we will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. we appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled with your chosen therapist, we will firstly call you with the aim to move you in with someone else at the original time of booking however if this isn’t suitable for you or we don’t have required time we will get you booked back in as soon as possible on a day that suits you.
If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We appreciate at this time some appointments may need to be cancelled at short notice there will be no cancellation fee at this time (will update once vaccine has been found or risk is no longer there.)
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible please come alone to appointment as no waiting will be available in reception. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving and may have to wait outside. At this time we will also not be providing magazines to read or glasses of water please bring your own water for appointments.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products before, between and after each client and at least every hour including common areas and door handles.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon. Please do not be offended we will ask all clients to wash hands or at minimum use hand sanitiser when entering the salon.
we will understand and not be offended if you wear disposable gloves when you visit the salon and during your treatment is this is appropriate face masks are no longer required you are more then welcome to provide your own or we will have a single use face mask available to purchase for £1.00 at time of appointment.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves visors and face masks where appropriate.
We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C and all washes include antibacterial solution alongside other detergents.
All disposable items are bagged and safely removed from the treatment area between each client.
We have carried out a risk assessment on all treatments and at this time following government guidelines spray tan and threading are no longer available at Pebble. We will be offering all other treatments and with the exception of massage gloves and PPE will be worn. At any time we feel a treatment is not safe for us to do we will remove this item temporarily from the list and all clients will be informed.
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
After the treatment
In order to avoid handling of cash, we would prefer if you could pay for your treatment by card or other cashless payments.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thanks you for your understanding.
Please note non refundable deposits are required for every treatment booked at Pebble. This will be a minimum of £5.00 per treatment. If you need to change an appointment we require a minimum of 24 hours before your service to cancel or move it. If we do not receive the required time your deposit will be lost and you will be required to pay another one for future bookings.
Gift Certificates are available for an amount or treatment/s of your choice. Gift Certificates are valid for a period of a year from the date of purchase are non-refundable, under no circumstances will a voucher be extended, however treatments can be exchanged with a treatment of choice.
Offers/ Voucher codes
Occasionally we run salon offers and also offers through promotional companies, these vouchers have an end date which is made clear at time of Purchase. Please take note of this as salon spaces are limited we would like to make you aware vouchers will not be extended past the end date so please get these booked in as soon as you can to secure your day of choice.
Purchase a course of ten of the same treatment and receive 10% off the total to be paid at time of booking. We are more than happy to advise you on a course tailored to suit you. This offer does not apply to treatments already on a special offer. Courses are nonrefundable or transferable.
A consultation form must be filled out prior to a treatment being given Please inform us of any medical conditions including pregnancy when booking, as some treatments may not be appropriate for you.
No Smoking Policy
The salon operates a strict no smoking policy.
All clients will be sent via our booking system a thorough consultation before their first visit. This information is completely confidential and is stored via Ovatu in a secure GDPR safe manner, no information is shared to a third party and only use in accordance with salon requirements.
We currently accept cash and card.
FREE parking is available around the salon (excluding between the hours of 5-7pm) Please bear this in mind when driving to an appointment int these times.