Salon Polices.

All of us have been affected by the coronavirus (COVID-19) pandemic. We have taken this down time to make sure we are adhering to the highest level of hygiene following COVID-19 and want all our clients to feel safe with us in the salon. 

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Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, Kerry has completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a some changes in the way that we operate that you will notice when you next visit and have added to our extensive cleaning regime.

 

Booking Appointments

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If I or any of our staff feel ill or have symptoms of C0VlD-19 or any illness with severe symptoms, we will self-isolate and not come into the salon. This may mean that we have to cancel your appointment at short notice. we appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled with your chosen therapist, we will firstly call you with the aim to move you in with someone else at the original time of booking however if this isn’t suitable for you or we don’t have required time we will get you booked back in as soon as possible on a day that suits you. 

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 or any illness that could spread– please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT, we do require a minimum of 24 hours cancellation, if this is not given a cancellation fee will be required (this will be in the form of your deposit).

 

Visiting the Salon

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We ask that you attend your appointments as close to the appointment time as possible, where possible we advise you to come alone to your appointment to minimise numbers in salon. Please note we do not have a full time receptionist, our front door may be locked if we are all in treatments,  which may mean you'll be waiting outside. 

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Cleaning

We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products before, between and after each client and at least every hour including common areas and door handles.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.  

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Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection. 

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.

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We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C and all washes include antibacterial solution alongside other detergents.

All disposable items are bagged and safely removed from the treatment area between each client. 

 

Our treatments

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We will be offer all treatments and with the exception of massage and facials with gloves on. At any time we feel a treatment is not safe for us to do we will remove this item temporarily from the list and all clients will be informed.

 

During your treatment

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Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment. Where possible gloves will be worn during treatments.

We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.

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All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary. 

Thanks you for your understanding.

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Deposits

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Please note non refundable deposits are required for every treatment booked at Pebble. This will be a minimum of £5.00 per treatment and will be taken off at time of payment. If you need to change an appointment we require a minimum of 24 hours notice before your service to cancel or move it, you will receive a reminder email 48 hours before to allow you time for any changes. If we do not receive the required time your deposit will be lost and you will be required to pay another one for future bookings. 

 

Gift certificates

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Gift Certificates are available for an amount or treatment/s of your choice. Gift Certificates are valid for a period of a year from the date of purchase are non-refundable, under no circumstances will a voucher be extended, however treatments can be exchanged with a treatment of choice.

 

Offers/ Voucher codes 

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Occasionally we run salon offers and also offers through promotional companies, these vouchers have an end date which is made clear at time of Purchase. Please take note of this as salon spaces are limited  we would like to make you aware vouchers will not be extended past the end date so please get these booked in as soon as you can to secure your day of choice.

 

courses

Purchase a course of ten of the same treatment and receive 20% off the total to be paid at time of booking. We are more than happy to advise you on a course tailored to suit you. This offer does not apply to treatments already on a special offer. Courses are nonrefundable or transferable.

 

Safety Precautions

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A consultation form must be filled out prior to a treatment being given Please inform us of any medical conditions including pregnancy when booking, as some treatments may not be appropriate for you. This is a legal requirement, if this is not completed we will not be able to offer treatments. We also ask that if you have any medical changes you let us know so forms can be updated

 

No Smoking Policy

The salon operates a strict no smoking policy.

 

Client Consultations

All clients will be sent via our booking system a thorough consultation before their first visit. This information is completely confidential and is stored via Ovatu in a secure GDPR safe manner, no information is shared to a third party and only use in accordance with salon requirements.

 

Payment

We currently  accept cash and card. 

 

Parking

FREE parking is available around the salon (excluding between the hours of 5-7pm) Please bear this in mind when driving to an appointment int these times.